IV Tennis Coaching
Terms & Conditions
Last updated: February 2021
The following are the Terms and Conditions of Service for IV Tennis Coaching. All customers are required to accept these Terms and Conditions of Service prior to participation in all sessions
IV Tennis Coaching may, from time to time, review and update these Terms and Conditions, and reserves the right to amend or introduce any rules necessary to ensure the safe and efficient operation and financial viability of its facilities and programmes.
In order to keep everyone safe during the Coronavirus Pandemic all IV Tennis Coaching Subscribers and coaches agree to abide by the following guidelines while taking part on any activities organised by IV Tennis Coaching:
While at the tennis club please follow the rules below specifically related to Covid-19. This is to protect the safety of the players and coaches.
1. Self-isolate and do not enter the club if you or anyone in your household develops symptoms of COVID-19.
2. Do not enter the site if you or anyone in your household is waiting for COVID-19 test results.
3. If you feel unwell (any symptoms) during your session, please alert the coach and follow their instructions whilst preparing to leave.
4. Observe appropriate social distancing at all times.
5. Wash your hands or use the hand sanitiser provided upon arrival.
6. Do not enter the tennis club if you or your child has been sent home from school because someone in their school bubble has developed symptoms.
7. No socialising before or after the coaching session.
8. Only one parent/guardian is allowed to supervise each child
9. Spectating is not allowed unless in exceptional circumstances (e.g. for medical reasons, or if the child is young or anxious)
Dependent on government or LTA advice, some or all IV Tennis Coaching sessions might need to be stopped at any point.
Subscriptions are available to individuals of 18 years of age and over, as well as children whose application form has been completed on their behalf by an adult.
Access to the Subscription for the first month will be charged at £10 and will be considered a “30-day trial” of the services by the Subscriber.
After the 30-day trial period is over, the Subscription will bill every month. Payment for the first partial period will be calculated on a pro rata basis according to the days remaining in the period.
The Subscription extension is triggered by the payment of a subsequent month. If no payment is made, the Subscription stops at the end of the contracted month.
This Subscription entitles the purchaser to a full or partial discount on sessions offered by IV Tennis Coaching. Some sessions and events may be excluded from this Subscription.
This Subscription is personal, and cannot be transferred or shared.
Sessions are available according to times stated in the IV Tennis Coaching booking system.
Sessions and instructors are subject to change with no prior notice.
We reserve the right to refuse entry to a session or advise a more appropriate session/course if any participant is found not to be of the correct age/ability, or is unable to complete a session/course due to being in the incorrect age/ability group.
Rusty Racket Classes. Our adult Rusty Racket classes are 1 hour in length. Following the hour of coaching, where possible we will run 30 minutes of free play for attendees. This free play is dependent on coach and court availability.
Booking into sessions
Subscribers may book a place on IV Tennis Coaching sessions for themselves or their child.
Subscribers will use IV Tennis Coaching’s booking system in order to book their place on a particular session. No other methods will be considered as acceptable forms of booking.
Subscribers can reserve their place in a class on an ongoing basis via the booking system. Subscribers can also book their place on an individual class via the booking system. If the Subscriber wants to change their class but they have a reservation in another class they will have to cancel their reservation.
If there are no bookings on a particular session 24 hours before the start time of that session, then IV Tennis Coaching reserves the right to cancel the session without having to communicate the cancellation to customers.
Each session will have a maximum number of attendees allowed. This is to ensure the quality of the session and the safety of all participants.
Once the maximum number of attendees is reached, a waiting list will be created and customers will be contacted if places become available.
Subscriber Details Changes
You agree to advise us immediately of any change to the Subscribers details held on our Subscription database.
You may terminate your Subscription at any point by cancelling your Subscription on IV Tennis Coaching’s booking system or by emailing firstname.lastname@example.org.
In the above circumstances your Subscription will remain in force until the day before your next payment is due, at which point it will automatically terminate.
IV Tennis Coaching reserves the right to suspend or terminate your Subscription if you behave in a way that breaches IV Tennis Coaching’s code of conduct
Your payment details will be securely stored in our system for the duration of the Subscription.
You are responsible for the payment of the Subscription. This is true even if the amount is debited directly by IV Tennis Coaching.
If the payment is late you will receive a reminder email from IV Tennis Coaching and access may be suspended.
If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole discretion, terminate your Subscription, upon having given you written notice of our intention to do so.
From time to time we may need to increase the price of Subscription. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your Subscription will cost after the increase.
During this period, you will have your usual right to terminate your Subscription in accordance with the Subscription terms and conditions and rules. If you do not terminate the Subscription by the date given to you in the notice, then the price of your Subscription will be increased in accordance with our notice.
Once paid, subscriptions will not be refunded for any reason. Subscription periods may however be suspended (at the discretion of the management team) for the duration of a major medical absence / injury break, or other unforeseen circumstances, and resumed thereafter at no loss of time. Please note, this policy does not apply for minor injuries.
Where possible all disputes will be prevented by open and honest communication between player, parent and coach. Where this is not possible, please put your dispute in writing to Ian at email@example.com highlighting the issues you wish to raise. IV Tennis Coaching will then investigate the dispute and put in place processes to solve the dispute.
If a player fails to cancel their booking at least 24 hours prior to the start time of the session and then fails to attend the session, this will be considered a ‘no-show’.
A cancellation is only valid when a player cancels their booking to a particular session via IV Tennis Coaching’s online booking system, as this is the only way to open up that spot to other players who might want to book onto the session.
For players who are repeat offenders, we reserve the right to temporarily suspend online booking rights and/or to remove booking rights completely.
If you fail to cancel your booking you will not be able to make up that class for the remainder of that week.
Photos and videos
After becoming a IV Tennis Coaching Subscriber, if you agree to having your/your child’s photograph taken by IV Tennis Coaching at any time whilst taking part in the sessions. IV Tennis Coaching reserves the right to use any such photographs for press and/or promotional purposes.
If you find an image or video of your child on our promotional channels (such as our website and social media pages) that you’d like us to remove, please email us at firstname.lastname@example.org and we will do so immediately.
You confirm that you/your child does not suffer from health problems that would hinder exercise or prevent you/your child from engaging in exercise, or that would be detrimental or adverse to you/your child’s health, safety or physical condition if you/your child did exercise. In case of any doubt, you shall seek advice by a medical doctor who should confirm the ability to exercise.
IV Tennis Coaching shall have no obligation to perform a fitness assessment or similar testing to determine your/your child’s physical condition.
It is our philosophy to try and run coaching sessions wherever possible and therefore we generally ask that participants attend the start of their session regardless of the weather.
Coaching will only be cancelled in advance if the appropriate forecasting tools (e.g. MET Office Rainfall Radar) indicate with certainty that the session would be unsafe to run. If it is not predictable with certainty, the decision on whether to cancel the lessons will be made on the courts immediately prior to the lesson start time.
Cancellation of one group lesson does not necessarily mean that other lessons will be cancelled that day. If you choose not to attend on doubtful days then you risk missing the class if it takes place.
We will do our best to use the venue facilities to provide activities when the weather makes on court tennis impossible. This may include goal setting, match charting, physical training and open forums.
If a class is cancelled due to weather you will be able to book onto an alternative class that week which is of a suitable standard.
IV Tennis Coaching cannot accept liability for any claims, damages, costs and demands in respect of death or personal injury arising from the use of the facility and our sessions by the customer pursuant to this agreement except insofar as such death or personal injury arises from negligence on the part of the IV Tennis Coaching staff.
IV Tennis Coaching cannot accept responsibility for the loss of or damage to personal property incurred whilst on the premises.
In the event that a single term, condition or rule of Subscription is found to be unenforceable, all other terms, conditions and rules shall remain unaffected.
If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
You agree that your first and last name/your child’s first and last name will be shared with Lymington Tennis Club for the purpose of confirming to the club who has access to their premises.
IV Tennis Coaching Code of Conduct
Whilst attending IV Tennis Coaching’s sessions, it is necessary that all players abide by the authority of the coaches, who represent IV Tennis Coaching. Aggressive behaviour towards staff or other players will not be tolerated.
All players are expected to take all their rubbish with them and leave the tennis courts, change rooms and bathrooms clean and tidy for the next player to use and enjoy.
Behaviour such as swearing, racquet throwing etc. may result in a warning or withdrawal from the session and the club. Bullying in particular will not be tolerated. Parents will be informed should their child be involved in any incident involving disciplinary action, and individuals may not be allowed to continue with their coaching should their behaviour continue to adversely affect the group.
Lost property, balls or equipment found should be handed back to the owner or to the nearest available staff Subscriber.
At IV Tennis Coaching we appreciate that supporting and advising parents is absolutely key from an early age. We ask for your support by following the below guidelines.
Praise effort over outcome (Growth Mindset)
Try to encourage independence by not watching every training session and match
Encourage your child to show respect and appreciation
Look for positives and reinforce these as much as possible
Be consistent with your messages and behaviour, children like consistency.
Encourage internal motivation by making your child feel competent, autonomous and related.
Try not to do anything for your child that they can do themselves, this could include packing their tennis bag or carrying it to the ground.
Attend a minimum of 3 of the 6 yearly parent education workshop
All Tennis coaches will sign up to adhere to the ‘Coaching Handbook’ which covers the coach etiquette in great detail. The main 5 points from this have been summarised below:
Coaches must adhere to our core values at all times
Coaches will provide a positive learning environment by ensuring players are appropriately challenged and supported.
Coaches are to be responsible for taking CPD opportunities
Coaches will treat each person with dignity, equality and respect and get to know the person not the player.
Coaches will be friendly and approachable when speaking to parents and attend open days, competitions and education sessions.
No studded shoes to be worn on the tennis courts at any time.
There is no dress policy for the courts, however, players must not play shirtless at any time.
Chewing gum whilst on court is strictly forbidden.
Persons behaving in a manner likely to disrupt the enjoyment of, or endanger other users of the courts, may be asked to leave. No refunds will be given.
Should any damage occur during the period of court usage then the user will be responsible if caused by their negligence. Any damage must be reported immediately to the appropriate Subscriber of staff.
No Smoking Policy
In the interests of Public Health and comfort, smoking is not permitted on the courts, or clubhouse.